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Service Leader, F&B (Team Leader) - Pool Bar Job Opening In Singapore, Singapore – Now Hiring Shangri-La


Job description

We are looking

for a Team Leader to join our team at Pool Bar!

Key Responsibilities

General Knowledge

  • To have complete knowledge on the food / beverage / service available in sections appointed

  • Ensures that SLIM and Hotel standards and policies are explained to staff, and are correctly applied.
  • Operations / Communications

  • Monitors and ensures smooth operations of The Line, Line Shop and Poolside

  • Maintains consistency in quality of food / beverage / service / cleanliness in The Line.

  • Constantly obtains customer feedback during operations to ensure satisfaction.

  • Proper and tactful handling of verbal complaints from customers

  • Ensures effective communication within the department & other divisions

  • Conducts / attends F&B divisional and departmental meetings as required

  • Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in other to prolong usage.

  • Ensures general maintenance of equipment and follow up on work order forms with engineering department.

  • Recommends improvements in all aspects as appropriate

  • Updates the logbook / communication log and submits to division head daily.
  • Fire & Life Safety

  • Ensures all staff including casual staff is aware of and applies the procedures concerning hotel fire and life safety / emergency procedures.
  • Hygiene & Food Safety

  • Ensures that all staff including casual staff applies the necessary precautions with regards to the hotel food safety and hygiene standards.
  • Staff / Training

  • Reviews guests feedback / critique forms / outlet log books on operational issues / We Value Your Opinion / P&L statement in order to: Implement measures for improvement in food / beverage / service Identify training needs.


  • Participates in effective staff management (staff hiring / termination / transfers / overtime), with approval from the Division Head

  • Submits weekly staff roster / training schedules to the division head

  • Enforces staff motivation and team building

  • Observes staff individual performance / grooming / punctuality, and performs staff appraisals / disciplinary actions if required
  • Cost Control

  • Liaises with Stewarding department on quarterly inventory taking / costs / breakage

  • Approves food / beverage / general requisitions / transfer forms in sections appointed and be aware of cost involved

  • Practices economy of food, beverage, paper supplier, electricity and water (practice recycling whenever possible)

  • Presents the section P&L statement to the Division Head monthly (if applicable)

  • Implements appropriate and effective measures to improve control of costs / expenses / labour
  • Marketing / Planning

  • Clear understanding of the activities of direct competitors and seek for counter measures (via SWOT analysis and regular competitors survey)

  • To be updated on new items and technology availability in the market in order to seek improvement of operations
  • Others

  • Conducts day to day business and internal/external relations with the code of conduct in mind and on the basis of the Guiding Principles and in the spirit of a Heartwarming Family.

  • Carries out other special projects/tasks assigned by supervisors

  • Wherever and whenever necessary, liaises with colleagues on aspects of the job which will be helpful to all concerned
  • Required Skill Profession

    Other Management Occupations


    • Job Details

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    Unlock Your Service Leader Potential: Insight & Career Growth Guide


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    Are You Looking for Service Leader, F&B (Team Leader) Pool Bar Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Shangri-La adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

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    Shangri-La interview tips for Service Leader, F&B (Team Leader)   Pool Bar

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