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Urgent! Service Manager - F&B (Lobby Lounge & Rose Veranda) Job Opening In Singapore, Singapore – Now Hiring Shangri-La

Service Manager F&B (Lobby Lounge & Rose Veranda)



Job description

We are looking

for a Manager, Lobby Lounge & Rose Veranda to join our team!

Key Responsibilities

General

  • To have complete knowledge on the food / beverage / service available in the restaurant

  • Ensures that SFSMS, Hygiene and Food Safety Management Policies, Fire & Life Safety Standard are explained to staff, and are correctly applied
  • Operations

  • Monitors and ensures smooth operations of the sections appointed

  • Effective participation in co-coordinating and controlling departments

  • Conducts regular tours of front and back of F&B operations to check on set-up / service / food quality / general maintenance / cleanliness

  • Be updated of latest food knowledge and menu including seasonal changes in the menu

  • Drive customer satisfaction and focus on building relationship with guests
  • Marketing and Planning

  • Recommends improvements in all aspects of their appointed sections as appropriate

  • Conducts market surveys as required and plan / implement appropriate measures to increase market share

  • To brainstorm / keep updated on new technology to improve work efficiency

  • Co-ordinates with the Executive Chef / Assistant Manager on the set-up, implementation and sales of all outlet promotions and menu planning

  • In conjunction with Division Head, Executive / Head Chef, to establish standard recipes / specifications sheet and theoretical sales prices for food and beverage services in the restaurant
  • Management of Staff

  • Participates in effective staff management (staff hiring / termination / transfer / overtime)

  • Approves weekly staff roster

  • Enforces staff motivation and team building

  • Participates in divisional staff training / orientation (co-ordinate by F&B Division Trainer)

  • Observes staff individual performance / grooming / punctuality, and performs staff appraisals / disciplinary actions if required.

  • Ensures that the staff are equipped with proper working environment / tools / knowledge to enable them to be productive and efficient in their work

  • Ensures application of procedures and regulations to staff concerning hygiene and sanitation / fire and safety / emergency procedures
  • Communication

  • Maintains regular customer contact to obtain feedback / create future and potential clients

  • Proper and tactful handling of verbal complaints from customers and respond to customer critique forms

  • Conducts / attends F&B divisional and departmental meetings as required

  • Ensures smooth and effective communication between F&B and other departments in the hotel

  • Supplier Relations Meeting regularly with key suppliers to discuss new products, flaws in existing products, maximize discounts, sponsorships
  • Quality Control

  • Ensures that quality of food / beverage / service provided are consistently maintained

  • Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage
  • Cost Control / Planning

  • Effective participating and control in inventory taking / cost / breakage

  • Approves food / beverage / general requisition in the restaurant

  • Practices economy of food, beverage, paper suppliers, electricity and water

  • Assists the EAM of F&B / Director of F&B in the planning of budget / forecast / CAPEX / P&L for the division

  • Implements appropriate and effective measures to improve control of costs / expenses / labour
  • Administration

  • Prepares the F&B Division Report on a monthly basis (if applicable)

  • Responsible the F&B Division Report on a monthly basis (if applicable)

  • Responsible for the implementation and upkeep of the system for compilation of guest critique / business cards / guest letters

  • Authorizes the daily outlet log book.

  • Maintains and Updates F&B Division Operation Manual and Standard Operating Procedure
  • Others

  • Your duties may include recruitment, performance review, roster planning, training and manage any disciplinary issue (if any).

  • Conducts day to day business and internal/external relations with the code of conduct in mind and on the basis of the Guiding Principles and in the spirit of a Heartwarming Family.

  • Carries out other special projects/tasks assigned by supervisors Wherever and whenever necessary, liaises with colleagues on aspects of the job which will be helpful to all concerned

  • Required Skill Profession

    Other Management Occupations



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