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Urgent! Service Manager Job Opening In North East Community Development Council – Now Hiring SAACKE Singapore Pte Ltd



Job description

We are seeking a skilled and motivated Service Manager to join our team in Singapore.

The ideal candidate will have hands-on experience with marine equipment—particularly boilers, burners, and their supporting systems—and a strong ability to manage service operations from end to end.

Key Responsibilities:

  • Lead and manage a team of Service Engineers and Technical Consultant.

  • Respond to client enquiries in a timely and professional manner.

  • Overseeing service attendances & on board vessels at Singapore Anchorage, ports, shipyards, and overseas when required.

  • Giving technical support to Customers and Service Engineers.

  • Organising, planning and execution of technical education and training of the Service team by coordinating & reporting to Global Service value stream Director.

  • Monitoring, recording and reporting different Service department reports to Managing Director and Global Service value stream Director.

  • Responsible of planning maintaining and calibrating of measuring and process equipment necessary for professional execution of the service jobs.

  • Responsible for establishing measures to prevent non-compliance within his scope of work and Service department employees.

  • In charge and responsible for initiating actions related to the occurrence of non-compliance within his scope of work and Service department employees.

  • Responsible for carrying out corrective and preventive actions within his scope of work and Service department employees.

  • Address and resolve customer feedback, complaints, and service-related issues effectively.

  • Plan & collaborate with the Technical Consultant to assess manpower requirements, spare parts, tools, and estimated service durations.

  • Handle sourcing and procurement of job-related materials and equipment.

  • Coordinate closely with Service Engineers for task execution and follow-up actions.

  • Conduct risk assessments for each service job and ensure compliance with safety regulations onboard vessels and within the workshop.

  • Develop and manage daily service job schedules in ScheduleIt cloud software.

  • Maintain clear and consistent communication with clients throughout the service process.

  • Oversee and update invoice summaries, purchase orders, and quotations until job completion.

  • Compile and maintain service report databases, and ensure timely submission of reports to clients as per contractual obligations.

  • Attend service jobs personally when necessary.

  • Perform other service-related coordination and administrative duties as required.

Job Requirements:

  • Minimum 10 years of experience in the marine industry out of which 5 years related to boiler and burners related systems (preferably servicing onboard vessels).

  • Strong leadership skills with a proactive and solution-oriented mindset.

  • Solid technical knowledge of marine electrical and mechanical systems.

  • Willingness and flexibility to travel on short notice, including overseas assignments
  • Excellent communication, interpersonal, and reporting skills.


Required Skill Profession

Other General



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    Unlock Your Service Manager Potential: Insight & Career Growth Guide


  • Real-time Service Manager Jobs Trends in North East Community Development Council, Singapore (Graphical Representation)

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  • Are You Looking for Service Manager Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SAACKE Singapore Pte Ltd adheres to the cultural norms as outlined by Expertini.

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    • 2. Loyalty
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    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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    SAACKE Singapore Pte Ltd interview tips for Service Manager

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