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Service Specialist Job Opening In singapore, Singapore – Now Hiring China Mobile International Limited


Job description

Service SpecialistAsia Pacific RegionSingaporeAPAC Region OfficeApply

Responsibility

  • Partner with Account Manager to support, retain and grow our High-value customers.
  • Build strong customer relationship and identify new opportunities from the existing customer.
  • Serve as the single point of escalation to the customer to all aspects of lifecycle support that have not been successfully resolved through normal support processes.
  • Assist customer with proper routing for post-sales support and track request through to completion.
  • Monitor and assist in the implementation of Enterprise Service contracts for multiple large Enterprise customer.
  • Generate and deliver to customer, as needed, standardized reports available from operational systems to track metrics and performance results.
  • Analyzes customer’s complaints, service deterioration, pain points and make recommendations for improvement of new delivery/post-sales procedures and services.
  • Responsible for completing special projects or assignments appointed.
  • Requirements

  • Possess at least Bachelor's Degree in Engineering, Information Technology, Customer Service or equivalent
  • Experience in customer service or customer facing role
  • Preferably with experience working in Telecommunications or IT Industry
  • Team player with excellent analytical and communication skills
  • Ability to independently discuss options with customers around needs and timeframes, and being able to follow-up timely
  • Proficiency in all Microsoft products Excel, Word, Outlook and MS Projects.
  • Ability to liaise with mandarin speaking associates and customers
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Service Specialist Potential: Insight & Career Growth Guide


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    24723 Jobs in Singapore
    24723
    22102 Jobs in Singapore
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    Download Service Specialist Jobs Trends in Singapore and Singapore

    Are You Looking for Service Specialist Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at China Mobile International Limited adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Service Specialist Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Service Specialist?

    Key qualifications for Service Specialist typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Service Specialist Job Success

    China Mobile International Limited interview tips for Service Specialist

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    Other Openings

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