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Urgent! Software and Applications Manager Job Opening In Singapore, Singapore – Now Hiring MARLINX TECHNOLOGIES PTE. LTD.

Software and Applications Manager



Job description

Role Summary

Own the end-to-end delivery and quality of our merchant-facing digital products —Membership Platform.

You will lead cross-functional delivery (product/engineering/ops), oversee PoC and feature rollout, and ensure security, reliability and compliance as we scale across Singapore, Indonesia and Malaysia.

Key Responsibilities

  • Software & Applications Management
  • Oversee the acquisition, development and deployment of software systems and platform features; set acceptance criteria and release readiness.

  • Lead Proof-of-Concepts (PoC) and solution experiments; ensure security and risk factors are considered in design and implementation.

  • Merchant Delivery & Onboarding
  • Drive full-cycle rollout for merchants: environment checks, account/menu setup, payment linkage, UAT, go-live, hypercare (D+30).

  • Standardise SOPs, runbooks and checklists; track order success rate, reconciliation accuracy, message delivery/engagement.

  • Quality & Testing Framework
  • Build an application QA system covering functional, performance, refund/exception and multi-merchant scenarios.

  • Adapt APQP/IPD concepts to digital delivery (quality gates, FMEA-style risk logs, lesson learn).

  • Implement incident dashboards, alerting and RCA/8D closure; drive preventive actions with engineering.

  • Data-Driven Operations
  • Partner with data team to convert operational telemetry (uptime, latency, error rate, refund rate, campaign lift) into actionable insights.

  • Maintain merchant segmentation templates (New/Active/Dormant/VIP) and service-level scorecards.

  • Supplier & IoT Quality
  • Coordinate with hardware/SDK vendors (payments, messaging, sensors) to meet SLAs; enforce corrective actions as needed.

  • Monitor installation success, device uptime and field failure rates; plan spares and RMA processes.

  • Compliance & Localisation
  • Ensure PDPA and local privacy compliance; maintain consent & audit trails.

  • Localise delivery SOPs for SG/ID/MY (language, payment methods, device standards).

  • Cross-Functional Leadership
  • Chair change/release readiness; align product roadmaps with field issues; mentor a high-performing delivery/quality team.

Minimum Requirements

  • Either of the following (meet one):
  • Bachelor's degree in Computer Science, Information Technology, Programming & Systems Analysis, or related; or
  • Minimum 3 years' experience in one or more of these roles: Software and Applications Manager, Software Development Manager, Head of Applications Development, Application Development Manager.

  • 5+ years leading software delivery/QA/production operations for SaaS, platforms or complex systems.

  • Proven cross-functional leadership with measurable quality outcomes (SLA/SLO, incident MTTR, release quality).

  • Hands-on with modern release practices (UAT/SIT, observability/alerting, CI/CD hygiene, post-mortems).

Preferred

  • Experience integrating payments/messaging SDKs and IoT devices in offline merchant environments.

  • Familiarity with APQP/IPD-style quality gates、FMEA/RCA/8D、supplier quality management


Required Skill Profession

Other General



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