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Urgent! Supervisor, Service Ambassador (Customer Service) Job Opening In Singapore, Singapore – Now Hiring Sentosa Development Corporation & Subsidiaries
Provide excellent guest services to all internal and external guest
Deliver Sentosa service charter SHOW (Safe, Helpful, Outstanding, Welcome) at all guest contact points
Ensure area of responsibility is well managed and the overall operations is well coordinated and smooth
Lead and manage frontline staff
Prepare and submit report as assigned by EO
JOB RESPONSIBILITIES
General
Have guest-centric mindset.
Be customer‐centric and provide outstanding guest experience to internal and external guests.
Be proactive and render assistance to guests.
Have cultural intelligence.
Able to bridge differences when interacting with people from another culture and understand that different culture drives different behaviours.
Render 1st aid when necessary.
Daily duties
Exercise proactiveness when on duty to engage guests
Plan and lead in guest engagement sessions
Ensure operational standards are being adhered
Compute / track payroll for HRE staff
Handle all cases pertaining to guest feedback in daily operations
Provide leadership on ground in the absence of EO
Take action to correct or encourage staff’s action
Track and monitor staff performance
Participate in the interviewing process of HREs/interns
Any other tasks, as per assigned.
Compliance
Ensure good housekeeping at all area.
Defects to be reported to supervisor immediately
Abide by SOP & guidelines
To be trained in 1st Aid & AED within 6 months of service
Personal and Professional Integrity
Be punctual and responsible at all times
Adhere to company’s grooming standards and code of conduct
To ensure compliance of grooming standards and code of conduct
To uphold positive company image
Best Practices
Be up to date on the current promotions, events, happenings in Sentosa
Respond to urgent and crucial incidents and issues at all time
Collaboration and Teamwork
Work closely with other units to ensure orderliness during peak hours/ crisis during weekdays and weekends
Collaborate with various operation units in managing situation within the island
JOB REQUIREMENTS
Candidate should ideally possess at least a diploma qualification or equivalent
At least 4 years of relevant working experience with supervisory role
Good communication skills and comfortable in frontline position
Able to work on weekdays, weekends, public holidays and rotating shifts
Ability to perform under pressure and enjoy working in a fast paced environment
Good written English and able to put up report
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Unlock Your Supervisor Service Potential: Insight & Career Growth Guide
Real-time Supervisor Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Supervisor Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14980 jobs in Singapore and 12759 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Supervisor Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sentosa Development Corporation & Subsidiaries is currently hiring and seeking a Supervisor, Service Ambassador (Customer Service) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Supervisor, Service Ambassador (Customer Service) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sentosa Development Corporation & Subsidiaries adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Supervisor, Service Ambassador (Customer Service) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Supervisor, Service Ambassador (Customer Service) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Supervisor, Service Ambassador (Customer Service), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Supervisor, Service Ambassador (Customer Service) interview at Sentosa Development Corporation & Subsidiaries, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sentosa Development Corporation & Subsidiaries's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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