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Supervisor, Service Ambassador (Customer Service) Job Opening In Singapore, Singapore – Now Hiring Sentosa Development Corporation & Subsidiaries


Job description

Provide excellent guest services to all internal and external guest
Deliver Sentosa service charter SHOW (Safe, Helpful, Outstanding, Welcome) at all guest contact points
Ensure area of responsibility is well managed and the overall operations is well coordinated and smooth
Lead and manage frontline staff
Prepare and submit report as assigned by EO
JOB RESPONSIBILITIES
General
Have guest-centric mindset.

Be customer‐centric and provide outstanding guest experience to internal and external guests.


Be proactive and render assistance to guests.


Have cultural intelligence.

Able to bridge differences when interacting with people from another culture and understand that different culture drives different behaviours.


Render 1st aid when necessary.


Daily duties
Exercise proactiveness when on duty to engage guests
Plan and lead in guest engagement sessions
Ensure operational standards are being adhered
Compute / track payroll for HRE staff
Handle all cases pertaining to guest feedback in daily operations
Provide leadership on ground in the absence of EO
Take action to correct or encourage staff’s action
Track and monitor staff performance
Participate in the interviewing process of HREs/interns
Any other tasks, as per assigned.


Compliance
Ensure good housekeeping at all area.

Defects to be reported to supervisor immediately
Abide by SOP & guidelines
To be trained in 1st Aid & AED within 6 months of service
Personal and Professional Integrity
Be punctual and responsible at all times
Adhere to company’s grooming standards and code of conduct
To ensure compliance of grooming standards and code of conduct
To uphold positive company image
Best Practices
Be up to date on the current promotions, events, happenings in Sentosa
Respond to urgent and crucial incidents and issues at all time
Collaboration and Teamwork
Work closely with other units to ensure orderliness during peak hours/ crisis during weekdays and weekends
Collaborate with various operation units in managing situation within the island
JOB REQUIREMENTS
Candidate should ideally possess at least a diploma qualification or equivalent
At least 4 years of relevant working experience with supervisory role
Good communication skills and comfortable in frontline position
Able to work on weekdays, weekends, public holidays and rotating shifts
Ability to perform under pressure and enjoy working in a fast paced environment
Good written English and able to put up report
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Required Skill Profession

Other General


  • Job Details

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Unlock Your Supervisor Service Potential: Insight & Career Growth Guide


Real-time Supervisor Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Supervisor Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Supervisor Service roles.

13369 Jobs in Singapore
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Are You Looking for Supervisor, Service Ambassador (Customer Service) Job?

Great news! is currently hiring and seeking a Supervisor, Service Ambassador (Customer Service) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sentosa Development Corporation & Subsidiaries adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Supervisor, Service Ambassador (Customer Service) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Supervisor, Service Ambassador (Customer Service)?

Key qualifications for Supervisor, Service Ambassador (Customer Service) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Supervisor, Service Ambassador (Customer Service)?

To improve your chances of getting hired for Supervisor, Service Ambassador (Customer Service), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Supervisor, Service Ambassador (Customer Service) Job Success

Sentosa Development Corporation & Subsidiaries interview tips for Supervisor, Service Ambassador (Customer Service)

Here are some tips to help you prepare for and ace your Supervisor, Service Ambassador (Customer Service) job interview:

Before the Interview:

Research: Learn about the Sentosa Development Corporation & Subsidiaries's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Supervisor, Service Ambassador (Customer Service) interview at Sentosa Development Corporation & Subsidiaries, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sentosa Development Corporation & Subsidiaries's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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