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System Support Analyst Job Opening In North East Community Development Council – Now Hiring OPUS IT Services Pte Ltd


Job description

  • Provide systems support according to the business units' SLA of Asia Pacific region:
  • Provide Function Support and System Development for CRM (e.g., Salesforce CRM Sales Cloud, and 1st level trouble shooting integration issues with back-office systems)
  • Technical Support & System Development includes but not limited to develop new or modify existing applications
  • Provide Support on System Simulation, Unit Testing and User Acceptance Testing
  • Provide Deployment to Test & Production
  • Perform Production Support and System Analysis/Troubleshooting, and work with vendors for the escalated production issues or change requests.

  • Update system documentation for changes effected
  • Support with Data Centre team for the migration & maintenance of integration middleware and reporting servers.

  • For Work/Services provided, to comply to FBAP JSOX/ISMS/Audit Requirements
  • Manage change order fulfilment for the designated systems, with resources allocated as per change order requirements (usually of medium complexity)
  • Conduct user requirements gathering and analysis
  • Perform feasibility study to ascertain area of automation
  • Review proposed solutions with respective stakeholders affected by the change order
  • Document user requirements into user specifications (functional & technical)
  • Design and develop solutions according to the agreed user specifications
  • Develop test plan & scripts
  • Conduct testing on developed solutions to ensure compliance to user specifications and internal quality assurance requirements (e.g., system performance benchmarks)
  • Conduct user training & user acceptance testing
  • Ensure proper deployment of change orders to production environment in accordance to internal procedures
  • Participate in lead roles in project delivery (small ~ medium size / complexity projects) in accordance to project KPIs:
  • Contribute a project member/team lead in new implementation / enhancement projects
  • Manage given technical resources to comply to work schedules within constraints and deadlines
  • Work with business users to provide improvements to standardize system processes, and to propose business solutions meeting business needs/requirements.

    This involves good collaborative effort with staff members from cross functional areas (e.g., sections, departments and entities from the Asia Pacific region)
  • Work independently with extended vendor teams to support regional business applications
  • Coordinate with vendor for issue resolution.

  • Provide clear work specifications to vendor for technical delivery.

  • Review vendor technical work deliverables in accordance to work specifications.

  • Ensure full compliance to company policies, internal procedures and JSOX audit requirements for all work performed.

  • Ensure full compliance to information security for all work performed.

  • Ensure compliance with Company Information Security Rule, Policies and Procedures at all times.

  • Responsible for maintaining security of all Company information entrusted to and not limiting to proper classification & handling of Company I documents and records.

  • Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to Company I Information Security requirements.

  • Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.

  • Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution

Required Skill Profession

Other General


  • Job Details

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Unlock Your System Support Potential: Insight & Career Growth Guide


Real-time System Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for System Support in North East Community Development Council, Singapore, highlighting market share and opportunities for professionals in System Support roles.

7128 Jobs in Singapore
7128
920 Jobs in North East Community Development Council
920
Download System Support Jobs Trends in North East Community Development Council and Singapore

Are You Looking for System Support Analyst Job?

Great news! is currently hiring and seeking a System Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OPUS IT Services Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for System Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for System Support Analyst?

Key qualifications for System Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for System Support Analyst?

To improve your chances of getting hired for System Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for System Support Analyst Job Success

OPUS IT Services Pte Ltd interview tips for System Support Analyst

Here are some tips to help you prepare for and ace your System Support Analyst job interview:

Before the Interview:

Research: Learn about the OPUS IT Services Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your System Support Analyst interview at OPUS IT Services Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OPUS IT Services Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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