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Technical Support Analyst Job Opening In Singapore, Singapore – Now Hiring Titansoft Pte Ltd


Job description

About Us
We are seeking a Technical Support Analyst to join our team.

Our Technical Support Analysts are the experts who solve problems faced by our end-users.

They provide a single point of contact for end users to report problems and work closely with team members to resolve reported issues.


Job Description
Assist in product support for end users
Coordinate with team members to resolve reported problems by end users with SLA
Provide a single point of contact for end users to report problems
Work closely with team members to suggest and propose prevention methods or workarounds for problems
Be proactive with system monitoring, provide efficient solution and action before end users report / problems occur
Take responsibility on receiving reports or problems until the root cause is solved or preventive action is applied
Willing to perform 24/7 support duties on rotational basis
Perform tasks assigned by direct supervisor
Job Requirements
Qualifications
Minimum Advance Diploma in Computer Science or related field
Experience
At least 1 year of technical support customer service experience in a corporate IT environment.


Basic knowledge in TCP/ IP networking as well as web services
Basic knowledge in web application development and support
Skills
Ability to work on their own initiative and be a self-starter
Detail-oriented and ability to consistently produce high quality, accurate work
Exceptional problem solving and troubleshooting skills
Willingness and ability to work co-operatively with others as part of a team
Flexibility in terms of responsibilities and working arrangements
Good interpersonal and communication skills with report writing and documentation skills
Ability to work under pressure for deliverables
What makes a (super!) Technical Support Analyst in Titansoft
Candidates who are skilled in IIS, SQL, Logparser and Powershell
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Information Technology
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Technical Support roles.

8574 Jobs in Singapore
8574
7342 Jobs in Singapore
7342
Download Technical Support Jobs Trends in Singapore and Singapore

Are You Looking for Technical Support Analyst Job?

Great news! is currently hiring and seeking a Technical Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Titansoft Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Technical Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Analyst?

Key qualifications for Technical Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Analyst?

To improve your chances of getting hired for Technical Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Analyst Job Success

Titansoft Pte Ltd interview tips for Technical Support Analyst

Here are some tips to help you prepare for and ace your Technical Support Analyst job interview:

Before the Interview:

Research: Learn about the Titansoft Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Analyst interview at Titansoft Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Titansoft Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Analyst Positions

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