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Train Service Controller (CCL) Job Opening In Singapore, Singapore – Now Hiring SMRT Trains


Job description

Company Overview
SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system.

Today, it manages and operates train services on the North‐South Line, East‐West Line, the Circle Line, the Thomson‐East Coast Line, and the Bukit Panjang Light Rail Transit.

With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, the company serves millions of commuters daily.


Core Values
Integrity, Service & Safety, and Excellence.


Job Purpose
Operate the Operations Control Centre (OCC) by performing Train Service Controller duties across Train Control, Station Control, and Depot Control, assisting the Chief Controller with service regulation, coordination with station and depot staff, and safe track access management.


Responsibilities
Train Service Controller (Train Control)
Manage OCC main functions: train service regulation, incident handling, information dissemination, and track access management.


Regulate revenue train service to ensure safe and reliable operation in accordance with operating procedures.


Perform safely during routine and emergency situations.


Monitor train timetable, ensure on‐time running, coordinate connections, and set routes appropriately.


Communicate clearly with duty staff and passengers, providing instructions as required.


Report all train faults to the Chief Controller immediately.


Control track access during traffic hours safely.


Manage incidents: provide accurate information, coordinate with ground staff, recover partial service, minimize passenger delay, and restore normal timetables promptly.


Train Service Controller (Station Control)
Disseminate accurate information to station staff and passengers via PA, radio, urgent mail, and group dissemination systems during delays or disruptions.


Respond to queries from other operational staff.


Process track access during non‐traffic hours safely and verify applications to maximize maintenance windows.


Ensure all work parties are cleared from track before traffic hours.


Track and monitor station openings, flashing light reminders, and urgent fault reporting.


Train Service Controller (Depot Control)
Oversee daily depot operations, including morning preparation of revenue service trains.


Dispatch passenger and engineering trains to reception tracks for mainline launch.


Handle withdrawal of trains from mainline to depot and dispatch spare trains upon instruction.


Coordinate with Depot Operations Centre for train wash schedules and stable positioning.


Assist shunting trains into workshops for maintenance and manage track access requests with proper protection (e.g., SPKS).


Report faults to the Chief Controller immediately.


Qualifications & Work Experience
Diploma in any discipline, preferably with an engineering background or related qualifications.


More than 3 years of railway experience.


Skills
Ability to work under stressful conditions and make sound, safe decisions during incidents.


Proficient and confident use of computer systems.


Leadership Competencies
Personal Leadership and Dependability : Adheres to regulations, prioritises safety, and is a reliable team member.


Delivering Quality Results : Provides consistent high‐quality results focused on customer needs.


Collaboration : Demonstrates courtesy, compassion, and supports team cohesion.


Learning : Gathers information from all sources to support decision‐making and quickly assimilates new techniques.


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Required Skill Profession

Other General


  • Job Details

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Unlock Your Train Service Potential: Insight & Career Growth Guide


Real-time Train Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Train Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Train Service roles.

9301 Jobs in Singapore
9301
7575 Jobs in Singapore
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Download Train Service Jobs Trends in Singapore and Singapore

Are You Looking for Train Service Controller (CCL) Job?

Great news! is currently hiring and seeking a Train Service Controller (CCL) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SMRT Trains adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Train Service Controller (CCL) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Train Service Controller (CCL)?

Key qualifications for Train Service Controller (CCL) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Train Service Controller (CCL)?

To improve your chances of getting hired for Train Service Controller (CCL), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Train Service Controller (CCL) Job Success

SMRT Trains interview tips for Train Service Controller (CCL)

Here are some tips to help you prepare for and ace your Train Service Controller (CCL) job interview:

Before the Interview:

Research: Learn about the SMRT Trains's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Train Service Controller (CCL) interview at SMRT Trains, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SMRT Trains's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Train Service Controller (CCL) Positions

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